Shipping & Returns
We ship internationally. Orders that are posted to locations outside of the UK are non returnable.
Shipping costs within the UK: £6.99 / Shipping to EU: £19.99 / Shipping to USA: £25.99
Please note we are not responsible for any duty / tax on items shipped internationally.
In the event that you are not satisfied with your Penelope Jeans, we are happy to offer an exchange on unworn items (UK orders only.) Labels must be intact and returned in the original packaging.
Please send us a message via the contact page, stating your order number and reason for your exchange. As we are a small business, an administration fee of £10 is charged to cover any returns for exchange. This will cover the return postage and administration required. All exchanges must be within 7 days of receiving your jeans. We are unable to process and exchanges outside of this time.
We do not exchange any custom items that have had bespoke alterations, using our alterations service.
Struggling To Decide ?
We offer 1-2-1 styling sessions to assist you in finding your 'perfect pair' of vintage jeans.
Join us via Facetime where we will look at styles, cut & fit, browsing current stock and sourcing of new jeans specifically for your sizing.
To book a styling session please book below or via the contact form. A 30 minute session is £45 and is addition to any jeans that maybe purchased.